← Back to Melsun

    Terms of Service

    Last updated: June 11, 2026

    Agreement

    By accessing or using Melsun ("we", "us", or "our"), you agree to these Terms of Service. If you do not agree, do not use the platform.

    Service description

    Melsun provides AI-powered tools including chat, image generation, video generation, voice synthesis, transcription, and business workflow tools such as Trade Desk and Shipment Tracker. Features, models, and availability may change over time.

    No professional advice

    Melsun is software and information technology, not a law firm, customs broker, freight forwarder, insurer, bank, or government agency. Nothing on the platform is legal, tax, customs, regulatory, financial, or shipping advice. You are solely responsible for decisions you make using the service and for verifying information with qualified professionals and official authorities before relying on it.

    Trade Desk and business tools

    Trade Desk helps organize trade documents, compare drafts to user-provided instructions, and surface general destination-document guidance. Country and document requirements shown in the product are curated summaries for convenience. They may be incomplete, outdated, or incorrect for your product, HS code, route, or jurisdiction.

    • You must confirm all import, export, sanctions, licensing, and clearance requirements with licensed brokers, carriers, and official government sources.
    • Automated checks and AI chat responses are decision-support only. They do not guarantee customs clearance, regulatory approval, or document acceptance.
    • You are responsible for the accuracy and legality of documents you upload, generate, or send to third parties using the service.

    Accounts and acceptable use

    • You are responsible for maintaining the security of your account.
    • You must comply with all applicable laws in your jurisdiction and in any country where you operate or ship goods.
    • You must not use the service for unlawful, harmful, fraudulent, or abusive activities, including but not limited to:
    • Sanctions evasion, illegal exports, or misdeclaration of goods
    • Submitting false or forged trade, customs, or shipping documents
    • Impersonation, deepfakes, or synthetic media intended to deceive or defraud
    • Harassment, hate, exploitation, or distribution of illegal content
    • Attempts to bypass usage limits, security controls, or billing
    • Scraping, reverse engineering, or unauthorized access to our systems

    We may suspend or terminate accounts that violate these terms or that create legal, security, or platform risk.

    AI outputs and media tools

    AI-generated text, images, audio, and video may be inaccurate, incomplete, or inappropriate. You are responsible for reviewing outputs before use, publication, or submission to third parties. We do not guarantee fitness for any particular purpose.

    When using voice, image, or video features, you must have all necessary rights and consents for any likeness, trademark, or copyrighted material you use. Do not create content that impersonates real people without authorization or that violates applicable deepfake, publicity, or fraud laws.

    Payments and credits

    Paid plans, subscriptions, and credit purchases are subject to the pricing shown at checkout. Fees are generally non-refundable except where required by law or explicitly stated otherwise.

    Intellectual property

    We retain rights in the platform, branding, and underlying software. Subject to these terms and applicable law, you retain rights in content you lawfully provide. You grant us a limited license to host, process, and display your content as needed to operate the service.

    Acceptable use

    Detailed rules for lawful use of AI media tools and Trade Desk are in our Acceptable Use Policy.

    Reporting abuse

    To report unlawful use, impersonation, or other abuse, email admin@melsun.com with "Abuse report" in the subject line and relevant details. We review reports and may cooperate with lawful requests from authorities where required.

    Disclaimer of warranties

    To the maximum extent permitted by law, Melsun is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

    Limitation of liability

    To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost shipments, customs penalties, regulatory fines, or business interruption arising from your use of the service. Our aggregate liability for claims relating to the service is limited to the greater of amounts you paid us in the twelve months before the claim or one hundred U.S. dollars, except where such limitation is prohibited by law.

    Indemnification

    You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from your content, your use of the service, or your violation of these terms or applicable law.

    Changes

    We may update these terms from time to time. Continued use after changes become effective constitutes acceptance of the updated terms. Material changes will be reflected in the "Last updated" date above.

    Contact

    Questions about these terms? Email admin@melsun.com.